Privacy Policy
This Privacy Policy explains how DUMA OFFICE TECHNOLOGIES collects, uses, stores and protects information when you use Duma Office.
1. Who We Are
DUMA OFFICE TECHNOLOGIES is a safari tour operator based in Arusha, Tanzania and the provider of Duma Office software services.
2. Information We Collect
Depending on how you use Duma Office, we may collect:
- Name and contact information
- Company and business information
- Account and login information
- Subscription and billing information
- Customer and traveller information entered by your organization
- Booking, quotation and enquiry information
- Communications and support requests
- Technical and device information
- Usage and application activity information
3. How We Use Information
Information may be used to:
- Create and manage accounts
- Provide Duma Office services
- Process subscriptions and payments
- Provide customer support
- Maintain security
- Monitor and improve the platform
- Communicate important service information
- Meet applicable legal obligations
4. Customer Data
Where a tour company enters traveller or customer information into Duma Office, that company remains responsible for determining the lawful basis and appropriate purpose for processing that information.
5. Service Providers
We may use trusted technology and service providers to operate hosting, authentication, email, payments, analytics, security and other parts of the service.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse or disclosure.
7. Data Retention
Information may be retained for as long as necessary to provide the service, maintain business records, resolve disputes, meet contractual obligations or comply with applicable law.
8. Your Rights
Depending on applicable law, individuals may have rights relating to their personal information, including rights to access, correction, deletion or other forms of control over their information.
9. International Processing
Some service providers used by Duma Office may process information outside Tanzania. Appropriate safeguards will be applied where required by applicable law.
10. Cookies
Duma Office may use cookies and similar technologies to support essential functionality, security and service improvement.
11. Changes
We may update this Privacy Policy from time to time. Changes will be published on this page.
12. Contact
DUMA OFFICE TECHNOLOGIES
Safari Tour Operator
Arusha, Tanzania
Email: [info@dumaoffice.com]