Terms & Conditions

These Terms & Conditions govern your use of Duma Office, a safari operations software platform provided by DUMA OFFICE TECHNOLOGIES, a safari tour operator based in Arusha, Tanzania.

1. About Duma Office

Duma Office provides software designed to help African tour companies manage enquiries, customers, quotations, bookings, payments, safari operations, staff, guides and related business activities.

2. Acceptance of These Terms

By creating an account, accessing or using Duma Office, you agree to these Terms & Conditions. If you do not agree, you should not use the service.

3. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

4. Business Accounts

Duma Office is intended primarily for tour operators, safari companies, travel businesses and related tourism organizations. The person creating an account must have authority to represent the organization where applicable.

5. Subscription

Access to certain Duma Office features may require a paid subscription. Subscription fees, billing periods and available features are presented during the purchase or subscription process.

6. Payment and Renewal

Paid subscriptions are billed according to the selected billing period. Unless otherwise stated, subscriptions may renew automatically where the applicable payment arrangement supports recurring billing.

7. Suspension and Expiration

Access may be suspended or restricted where a subscription expires, payment remains overdue, or the account is used in violation of these Terms.

8. Customer Data

Customers remain responsible for the information they enter into Duma Office, including traveller information, booking information, customer records and other business data.

9. Acceptable Use

You must not use Duma Office for unlawful activities, unauthorized access, fraud, malicious software, attacks against the service or activities that could harm Duma Office or other users.

10. Intellectual Property

Duma Office, including its software, design, branding, interfaces and underlying technology, remains the property of DUMA OFFICE TECHNOLOGIES or its respective licensors.

11. Customer Content

You retain responsibility for content and information submitted to the platform. You grant Duma Office the permissions reasonably necessary to provide, maintain and improve the service.

12. Third-Party Services

Duma Office may integrate with third-party services such as email, messaging, payment, cloud infrastructure or other external systems. Third-party services may have their own terms and policies.

13. Service Availability

We aim to provide reliable access to Duma Office but do not guarantee that the service will always be uninterrupted or error-free.

14. Limitation of Liability

To the extent permitted by applicable law, DUMA OFFICE TECHNOLOGIES shall not be responsible for indirect, incidental or consequential losses arising from the use or inability to use the service.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be published on this page.

16. Governing Law

These Terms shall be interpreted in accordance with applicable laws of the United Republic of Tanzania, subject to any mandatory legal requirements that may apply.

17. Contact

DUMA OFFICE TECHNOLOGIES
Safari Tour Operator
Arusha, Tanzania
Email: [Info@dumaoffice.com]